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Frequently asked questions
Need help? This page should answer most of the questions you may have about this site. However if it doesn't then please email us or get in touch through our Contact us page.
About psychic readings
What is psychic reading?
A psychic reading is a way of getting practical insight and advice from an objective source about issues you may be facing or questions you may have. It can be a way to discover what may happen next. More often though it defines the choices you have and emphasizes your freedom of choice. A reading can show you certain paths that may not have been clear to you before, or offer a different and helpful perspective on your situation.Readings are given over the telephone or via SMS by our experienced consultants. All readings are for entertainment only and you must be over 18.
What sort of people are psychic readers?
To some degree everyone is psychic. We all have natural intuition or “sixth sense”. However, as well as being able to interpret non-verbal communication for instance voice tone and speech rhythms, experienced psychics tune in to the energies emanating from people (sometimes called their aura) and can derive insights from this energy. Several tools such as Tarot cards, runes and palmistry can be used in conjunction with this natural ability. Thus all our psychics adhere to a strict code of conduct to ensure that any consultation is appropriate and helpful.
How do telephone readings work?
Telephone readings work in much the same way as face to face readings. The psychic tunes into the person they are guiding and observes their natural energies. In addition, they may use non verbal cues, such as voice tone and speech rhythms to derive additional insights. Some psychics use other tools such as Tarot cards, astrology or crystals to focus or add strength to their insights. Thus, there is no need for the person receiving a reading to be present in the same room as the psychic.
Psychic readings and your health
Our experienced psychics can give excellent guidance on your health and wellbeing. You will find them ready to discuss how your lifestyle combines with your natural energies to affect you physically and spiritually. However, it is important to remember that few psychics are medically qualified. If you are ill, please seek professional medical advice.
Psychic readings and financial advice
Forturi's psychics can provide you excellent guidance on managing your career and money. They will also discuss how your personal strengths and natural energies combine to influence your material success. Nevertheless, our psychics are not qualified to give you financial or investment advice. If you need this, please seek professional advice.
How long will my reading take?
If you call on a UK premium rate line, your call will end automatically after 20 minutes. This is in accordance with the regulations laid down by PhonePayPlus, which state that Premium Line calls can cost a maximum of £30. PhonePay Plus is the body that regulates providers on Premium Line telephone services in the UK. In Eire, calls can last longer and you will be able to make a call that costs up to Euro 90s. This means you could spend 37.5 minutes on line. Premium lines are regulated in Eire by RegTel and further information is available at RegTel. Calls paid for using a credit card are not regulated in the same way.
What should I do before a reading?
Before a reading, try to prepare yourself and your environment. This can be especially helpful if you haven't had a reading before or you're consulting a psychic reader that you don't know. Firstly, create a peaceful environment. Then think carefully about why you’re calling. If several things trouble you, or you want several questions answered, prioritise your reasons for calling. Remember, when you're distracted by noise coming from other people, traffic, television or the radio, it’s hard for the reader to tune into your energy. So make ensure you're in a peaceful environment before making the call.
Can I listen to my reading again?
You can listen to your reading again if you have registered as a member of the site. If you choose to use a premium line you need to register before your call so that we can identify you when you decide to listen to your reading again. (We need to identify you so that your consultation remains private, and other people cannot listen to it accidentally or deliberately.) If you want to listen to your call again, phone our premium line telephone number 0901 022 0636 (charged at the lower rate of £0.25 per minute). You can pause, repeat or fast forward the recording as you listen.
About our psychic readers
What different types of reader are there?
There are three main types of psychic reader:
Astrologer. An astrologer draws up an astrological map from a birthdate, time and place of birth for a person or an event, like a storm or an eclipse. Mapping the horoscope requires scientific skills. After this, the astrologer can interpret the meaning of the planets in the 12 signs of the zodiac, and the 12 houses of the horoscope, to identify individual tendencies and lifetime potentials.
Clairvoyant. A clairvoyant has 'clear sight' - the ability to see a spirit person or people and objects some distance away and describe details about them to others; they may also be able to see past or future events.
Medium. A medium can serve as an intermediary between the living and the dead or other spirit beings, contacting them and asking questions on behalf of the living.
If you want to talk to a particular type of psychic reader, you can find them using our search facility on the right of this, and most, pages.
Astrologer. An astrologer draws up an astrological map from a birthdate, time and place of birth for a person or an event, like a storm or an eclipse. Mapping the horoscope requires scientific skills. After this, the astrologer can interpret the meaning of the planets in the 12 signs of the zodiac, and the 12 houses of the horoscope, to identify individual tendencies and lifetime potentials.
Clairvoyant. A clairvoyant has 'clear sight' - the ability to see a spirit person or people and objects some distance away and describe details about them to others; they may also be able to see past or future events.
Medium. A medium can serve as an intermediary between the living and the dead or other spirit beings, contacting them and asking questions on behalf of the living.
If you want to talk to a particular type of psychic reader, you can find them using our search facility on the right of this, and most, pages.
How can I find the right reader for me?
Finding the right reader is a very personal matter. You need someone you feel comfortable with, who understands your issues and is competent to help you. You can choose from a large number of readers. Each has a detailed description on their own profile page. To use our search facility (available on most pages) select the attributes you want. For instance, you may want to select a particular type of psychic, such as an astrologer or a medium. Alternatively, you might want experience in a particular area, i.e. money or health or who uses a particular tool, like the Tarot cards. Limit your search to people who are currently available. You can combine your requirements by, for instance, searching for a medium who uses Tarot cards. Do remember, though, the more selective you are, the less chance you have of finding a suitable reader. You have a better chance if you ignore one or two of the search options. Another option is to search using keywords. If you want to find psychics who use runes, simply type 'runes' into the keyword search box. If you want to find a psychic by name, simply type their name into the keyword search.
How do we select our readers?
All our consultants are fully trained professionals and are highly respected in their individual fields. We recruit from established organisations, such as The Astrological Association of Great Britain, the Company of Astrologers, the Faculty of Astrology and the British Astrological and Psychic Society (BAPS). Before they start working for us, we take references and assess the quality of their work. All potential recruits must complete test readings with two experienced Forturi managers. This allows us to judge the reader’s accuracy, tone of voice, style of consultation and level of engagement. Each test reading takes at least 20 minutes. We then explain our code of conduct to them, ensure they understand it, and ask them to sign up to it. We monitor them while they work with us to ensure that their work is of a high standard.
What Code of Conduct do our readers follow?
Our readers agree to this code of conduct: To uphold the highest professional standards at all times; To treat all clients equally without prejudice or discrimination; Never to be rude or abusive to a client; Never to become personally involved with a client; To retain client confidentiality at all times; To encourage people to accept responsibility for their own lives; To direct clients to recognised organisations, should they feel that a client needs professional help; in particular, if asked about health issues, they must advise that appropriate medical advice should be sought, and must not advise on medical procedures or attempt to offer a diagnosis; likewise, if asked about financial issues, they must advise that appropriate financial advice should be sought, and must not advise on investments or other financial instruments; Not to provide services to any member of the public who they have reason to believe is undergoing psychiatric treatment or is involved in alcohol or drug abuse; Not to provide services to any member of the public who they have reason to believe is under 18 years of age. If you feel that one of our readers has failed to follow this code, then please contact us.
Can I work as a reader?
Due to the popularity of our services, we are always looking for good new readers. However not everyone can be a reader with us. In order to qualify applicants need to provide references and to prove that they have considerable experience in psychic reading. In addition, we ask potential recruits to complete test readings with two of our managers. We monitor new readers thoroughly for the first three months; thereafter, more lightly but on a regular basis. All readers must sign up to and adhere to our code of conduct. If you wish to apply to us to work as a reader then please email readers@forturi.com or write to The Head of Reader Relations, Forturi Ltd, 7 Swallow Place, London, W1B 2AG.
Paying for readings
How much do readings cost?
Readings cost £1.50 a minute (or part of a minute) on our premium rate line and £1.25 per minute (or part of a minute) on our credit card line. We don’t have to pay the telephone company so much for credit card calls, so we pass the savings onto you. Calls made to premium lines in the UK will cost a maximum of £30. Please note that your phone company (landline, cable or mobile) may add a surcharge to the advertised rate. The surcharge will vary depending on your telephone company. Please see our detailed terms and conditions.
How do I pay for a reading?
You can pay for a reading in two ways – by credit card or though the use of a premium phone line.
Paying by credit card is the best value (£1.25 per minute). When you first pay by credit card you will be asked to register your telephone number with us and choose a PIN number to identify you individually. This process makes it easier to pay for future sessions and enables you to hear recordings of your readings at a future date.
You can also pay by premium phone line. This means that the person who pays the telephone bill will be charged for the call. Premium phone lines are more expensive (£1.50 per minute) because we have to pay the telephone company more for these services.
If you use a premium number to access our services then it is sensible to register with the site first as registration will allow you to hear recordings of your readings at a later date.
If you choose you use our SMS service your mobile phone bill will show a charge of £1.50 per question you have asked.
What will show on my credit card bill?
The wording on your credit card bill will read 'Telecom Express Astrology'.
What should I do if I am unhappy with the service I received?
We take any complaints we receive very seriously. If you have a complaint about the site or about the service you have received from one of our readers, please get in touch by telephoning our customer helpline on 0845 270 8302 during normal office hours (you can leave a message outside office hours and we will get back to you). Alternatively, you can write to Forturi Customer Service, 7 Swallow Place, London W1B 2AG or email us at complaints@forturi.com. If you are not satisfied with the response that you receive from us following the use of one of our premium lines (but not our credit card lines), you can contact the regulator PayPhonePlus at PhonePayPlus Complaints. This gives details of how to lodge a complaint by email, phone or in writing.
Cookies
If you want to pay for a reading with your credit card you will need to ensure that cookies are “enabled” in your web browser.
If you have problems getting to our payment page it may well be because cookies are not enabled in your browser.
In order to enable them follow the instructions below.
Microsoft Internet Explorer 6.0 +
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
- Select "Options" from the Tools menu.
- Click on “Privacy”
- Make sure there is a tick in the box next to “Accept cookies from sites”.
- Click “OK”
About Forturi
Forturi and Loot
This site has been developed for Loot by Forturi Ltd. This website is owned and managed by Forturi Ltd. Forturi is a wholly owned subsidiary of Telecom Express Ltd, 7 Swallow Place, London, W1B 2AG.
Why should I trust you?
At Forturi, we have very strong ethical principles. We recognise that while some visitors to our site are here for fun, many others are looking for serious advice. Therefore: We vet all our readers to ensure they are qualified and monitor them continuously; We will not trick people into spending money they don’t want to spend; We promise to respond promptly to complaints and concerns that our users have; We comply with the requirements of PhonePayPlus, the independent body that supervises standards for telephone information services. (PhonePayPlus is the new name for ICSTIS.) We have our own code of practice that goes further than the PhonePayPlus requirements.
What should I do if I have a problem using the website or our services?
If you have a problem using our website or services and you are unable to find the solution on this FAQ page, then please telephone our customer services helpline during normal office hours on 0845 270 8302 (you can leave a message if you telephone outside office hours). If you have a general question about the site or a suggestion for improvement then please get in touch with the editor. You can write to: Customer Services, Forturi Ltd, 7 Swallow Place, London W1B 2AG. Or you can email us: admin@forturi.com. If you get in touch with a question, we may add your question to our FAQ page to help other users.
How can I contact you?
All our contact details are listed on our Contact Us. We love to hear from our readers so if you have a comment to make, anything you really like, something you want to see on the site, an idea you think we could use, or an area you think we could improve, please get in touch.
Why should I register on the site?
Registration on the site has several benefits:
When you register you will be entered into a monthly draw for a free reading worth up to £30.
Registration will make it possible for you to hear recordings of your readings at any time you choose for a low rate of £0.25 per minute. If you access our services via a Premium Rate telephone line and fail to register beforehand you will be unable to hear a recording of your reading at a future date.
When you register you can select to receive occasional emails from us telling you about new services and improvements to the site. If you do this we promise we won't email you with our newsletter more than once a month. Also we promise that we will never sell or give your contact details to any one except if we are required to do so by law.
What does the site contain?
As well as providing access to our psychic reading services, the site contains information about psychic readings, regular horoscopes, paranormal phenomena, ghost stories, games and quizzes. You can find a Site map here.
Where are your Terms and Conditions?
You can find the details of our Terms and Conditions here.
Key Staff
Ryan Kennedy, Manager of Forturi Services
Ryan has worked with Forturi and its predecessor organisations since 1999. He is responsible for recruiting and training all our consultants as well as for managing our services. Due to the length of his experience in these services Ryan is an extremely well known face in the psychic/astrology community. Ryan has a BA in Dramatic Arts from Leeds University and lives in North London.
Kate Newman, Online Account Manager
Kate joined Forturi in 2007. She manages our online services for clients, ensuring the smooth running of Forturi services. In addition, she manages the commercial development and editorial direction of the website. Kate has a BA Hons in History from Queen Mary College, London and lives on the Isle of Dogs.
Jeremy Swinfen Green, Forturi.com site architect
Jeremy Swinfen Green is responsible for specifying the design, functionality and editorial approach of the Forturi.com website. Jeremy has worked with digital media since 1993. He has an MA from Oxford University and an MBA from City University and is a Certified Management Consultant. He lives with his wife, children and tropical fish in west London.
Tony Hyland - Forturi Astrologer
Tony Hyland is Forturi’s in-house astrologer and writes our daily horoscopes. Tony is a natural clairvoyant and healer. His parents were also both psychic and met working together on a flying trapeze act in a circus! Tony has worked in business sales and management and has also had several caring roles but he now works full time as an astrologer and psychic. Tony lives in Glastonbury in Somerset and has a wonderful view of the Tor, one of the most spiritual places in Britain, from his house. You can find his website here.
Ryan has worked with Forturi and its predecessor organisations since 1999. He is responsible for recruiting and training all our consultants as well as for managing our services. Due to the length of his experience in these services Ryan is an extremely well known face in the psychic/astrology community. Ryan has a BA in Dramatic Arts from Leeds University and lives in North London.
Kate Newman, Online Account Manager
Kate joined Forturi in 2007. She manages our online services for clients, ensuring the smooth running of Forturi services. In addition, she manages the commercial development and editorial direction of the website. Kate has a BA Hons in History from Queen Mary College, London and lives on the Isle of Dogs.
Jeremy Swinfen Green, Forturi.com site architect
Jeremy Swinfen Green is responsible for specifying the design, functionality and editorial approach of the Forturi.com website. Jeremy has worked with digital media since 1993. He has an MA from Oxford University and an MBA from City University and is a Certified Management Consultant. He lives with his wife, children and tropical fish in west London.
Tony Hyland - Forturi Astrologer
Tony Hyland is Forturi’s in-house astrologer and writes our daily horoscopes. Tony is a natural clairvoyant and healer. His parents were also both psychic and met working together on a flying trapeze act in a circus! Tony has worked in business sales and management and has also had several caring roles but he now works full time as an astrologer and psychic. Tony lives in Glastonbury in Somerset and has a wonderful view of the Tor, one of the most spiritual places in Britain, from his house. You can find his website here.
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